Online Chat and Videochat
An active interaction channel to increase sales opportunities
Recent surveys have confirmed a growing customer interest in Chat, a real-time communication channel with the site visitor that begins with the exchange of quick and direct text messages via the TextChat formula.
The rapid exchange of messages promotes warm and informal interaction. The Chats used by Smilenet are already optimized for the Automotive sector with the possibility of transferring the call to salespeople, but above all of opening, at the visitor's request, the Video Chat channel, which is very useful for showing products live. The ChatBot intervenes when the operator is busy or momentarily absent from the location, as well as during hours when the dealership is closed. It provides quick answers to frequently asked questions h24 thanks to a virtual intelligence software capable of answering and guiding the user to research or solutions.
Smilenet has created in collaboration with TocToc a specific ChatBot solution for the Automotive sector that adapts to the main needs of the Dealer thanks to a specification of questions already packaged on the basis of the user experience who will be guided by the hand in the first phase of engagement towards the dealership.